FAQs

Do you ship internationally?

- Customized Imagine Bracelets are solely sold and shipped to customers within the United States, however Marketplace bracelets are shipped worldwide.

Do you accept returns on custom bracelets?

- We do not accept returns or exchanges on any customized Imagine bracelets, however we do honor our 30 day exchange/return policy for all bracelets purchased through the Marketplace. Please email Hello@imaginebracelets.com to start your exchange or return of your Marketplace product.

How do I know what size to get?

-To check what size bracelet to buy, see the size measurements for each product.

How do the bracelets fit?

-A variety of sizes allows for customers to choose their own fit preferences, but usually our bracelets hug the wrist. We use high quality elastic cord for a comfortable wear and durability over time.

How long until my product is shipped?

-Each bracelet is hand-made to order, therefore 5-7 business days will be required before your product is shipped.

What comes with my bracelet?

-Each bracelet comes with one (1) reusable DivinityLA bag that can be used to store your bracelets.

Do you offer gift wrapping?

-We do not offer special gift wrapping for our products, however if you would like an extra reusable bag to be sent with your order please indicate this in the 'Special Instructions' section before checking out.

What type of stone do you use?

-All of our products are made with 8-9mm semi-precious gemstones.

What types of payment do you accept?

-We accept all major credit cards: MasterCard, Visa, American Express, and Discover, and PayPal.

* DISCLAIMER: These products are not intended for children under 13 years of age.